Knowledge Mapping

This module focuses on the basics of Knowledge Mapping, its importance, principles, and methodologies.

Key Questions

  • What is K-map?
  • What does the K-map show, and what do we map?
  • Why is K-mapping so important?
  • What are some of the key principles, methods, and questions for K-mapping?
  • How do we create K-map?

Background

Each of the past centuries has been dominated by single technology. The eighth century was the time of the great mechanical systems involving the Industrial Revolution. The nineteenth century was the age of steam engine. After these, the key technology has been information gathering, processing and distribution. Among other developments, the installation of world wide telephone networks, the invention of radio and television, the birth and unpresented growth of the computer industry and the launching of communication satellites are significant. Now people started to think that only information is not enough, what matters is Knowledge. So there has been seen a shift from Information to Knowledge.

A bit of information without context and interpretation is data such as numbers, symbols.

Information is a set of data with context and interpretation. Information is the basis for knowledge.

Knowledge is a set of data and information, which which is added expert opinion and experience, to result in a valuable asset which can be used or applied to aid decision making. Knowledge may be explicit and / or tacit, individual and / or collective.

The term-Knowledge Mapping- seems to be relatively new, but it is not. We have been practicing this in our everyday life, just what we are not doing is – we are not documenting it, and we are not doing it in a systematic way. Knowledge Mapping is all about keeping a record of information and knowledge you need such as where you can get it from, who holds it, who expertise is it, and so on. Say, you need to find something at your home or in your room, you can find it in no time because you have almost all the information / knowledge about -what is where- and -who knows what- at your home. It is a sort of map set in your mind about your home. But, to set such a map about your organization and organizational knowledge in your mind is almost impossible. This is where K-map becomes handy and shows details of every bit of knowledge that exists within the organization including location, quality, and accessibility; And knowledge required to run the organization smoothly – since making you able to find out your required knowledge easily and efficiently.

Below are some of the definitions:

It's an ongoing quest within an organization (including its supply and customer chain) to help discover the location, ownership, value and use of knowledge artifacts, to learn the roles and expertise of people, to identify constants to the flow of knowledge, and to Highlight opportunities to leverage existing knowledge.

Knowledge mapping is an important practice consulting of survey, audit, and synthesis. It aims to track the acquisition and loss of information and knowledge. It explores personal and group competencies and proficiencies. It illustrates or "maps" how knowledge flows through an organization. Knowledge mapping helps an organization to appreciate how the loss of staff influences intellectual capital, to assist with the selection of teams, and to match technology to knowledge needs and processes.

– Denham Gray

Knowledge mapping is about making knowledge that is available within an organization transparent, and is about providing the insights into its quality.

– Willem-Olaf Huijsen, Samuel J. Driessen, Jan WM Jacobs

Knowledge mapping is a process by which organizations can identify and categorize knowledge assets within their organization – people, processes, content, and technology. It allows an organization to fully leverage the existing expert residency in the organization, as well as identify barriers and constraints to fulfilling strategic goals and objectives. It is constructing a roadmap to locate the information needed to make the best use of resourses, independent of source or form.

-W. Vestal, APQC, 2002

(American Productivity & Quality Center)

Knowledge Map describes what knowledge is used in a process, and how it flows around the process. It is the basis for determining knowledge commonality, or areas where similar knowledge is used across multiple process. Fundamentally, a process knowledge map cntains information about the organization? S knowledge. It describes who has what knowledge (tacit), where the knowledge resides (infrastructure), and how the knowledge is transferred or disseminated (social).

-IBM Global Services

How are the Knowledge Maps created?

Knowledge maps are created by transferring tacit and explicit knowledge into graphical formats that are easy to understand and interpret by the end users, who may be managers, experts, system developers, or anyone.

Basic steps in creating K-maps:

Basic steps – creating K-maps for specific task

  • The outcomes of the entire process, and their contributions to the key organizational activities
  • Logical sequences of all the activities needed to achieve the goal
  • Knowledge required for each activity {gives the knowledge gap}
  • Human resource required to undertake each activity {shows if recruitment is needed}

What do we map?

The followings are the objects we map:

  • Explicit knowledge
    • Subject
    • Purpose
    • Location
    • Format
    • Ownership
    • Users
    • Access right
  • Tacit knowledge
    • Expertise
    • Skill
    • Experience
    • Location
    • Accessibility
    • Contact address
    • Relationships / networks
  • Tacit organic process knowledge
    • The people with the internal processing knowledge
  • Explicit organizational process knowledge
    • Codified organizational process knowledge

What do the knowledge maps show?

Knowledge map shows the sources, flows, constitutions, and sinks of knowledge within an organization. It is a navigational aid to both explicit information and tacit knowledge, showing the importance and the relationships between knowledge stores and the dynamics. The following list will be more illustrative in this regard:

  • Available knowledge resources
  • Knowledge clusters and communities
  • Who uses what knowledge resources
  • The paths of knowledge exchange
  • The knowledge lifecycle
  • What we know we don? T know (knowledge gap)

Activity: 1

>> Can you create your personal knowledge map which shows the types and location of knowledge resources you use, the channels you use to access knowledge?

Where does knowledge tear?

Knowledge can be found in

  • Correspondents, internal documents
  • Library
  • Archives (past project documents, proposals)
  • Meetings
  • Best practices
  • Experience
  • Corporate memory

Activity: 2

>> What are the other places where you can find knowledge?

What are the other things to be mapped?

Benefits of K-mapping

In many organizations there is a lack of transparency of organization wide knowledge. Valuable knowledge is often not used because people do not know it exists, even if they know the knowledge exists, they may not know where. These issues lead to the knowledge mapping. Followings are some of the key reasons for doing the knowledge mapping:

  • To find key sources of knowledge creation
  • To encourage reuse and prevent reinvention
  • To find critical information quickly
  • To highlight islands of expertise
  • To provide an inventory and evaluation of intellectual and intangible assets
  • To improve decision making and problem solving by providing applicable information
  • To provide insights into corporate knowledge

The map also serves as the continuing evolving organizational memory, capturing and integrating the key knowledge of an organization. It enables employees learning through intuitive navigation and interpretation of the information in the map, and through the creation of new knowledge through the discovery of new relationships. Simply speaking, K-map gives employees not only -know what-, but also -know how-.

Key principles of Knowledge Mapping

  • Because of their power, scope, and impact, the creation of organizational-level knowledge map requires senior management support as well as careful planning
  • Share your knowledge about identifying, finding, and tracking knowledge in all forms
  • Recognize and locate knowledge in a wide variety of forms: tacit, explicit, formal, informal, codified, personalized, internal, external, and permanent
  • Knowledge is found in processes, relationships, policies, people, documents, conversations, links and context, and even with partners
  • It should be up-to-date and accurate

K-mapping – key questions

Knowledge map provides an assessment of existing and required knowledge and information in the following categories:

  • What knowledge is needed for work?
  • Who needs what?
  • Who has it?
  • Where does it benefit?
  • Is the knowledge tacit or explicit?
  • What issues does it address?
  • How to make sure that the K-mapping will be used in an organization?

Note:

  • K-maps should be easily accessible to all in the organization
  • It should be easy to understand, update and evolve
  • It should be regularly updated
  • It should be an ongoing process since knowledge landscapes are continuously shifting and evolving

Offline Readings:

  • K-mapping tools
  • K-mapping tool selection
  • Creating knowledge maps by exploiting dependent relationships
  • Creating knowledge structure map?
  • White pages
  • KM jargon and glossary

Online Resource: http: //www..voght.com/cgi-bin/pywiki? KnowledgeMapping

K-mapping Tools:

  • MindMapping
  • Inspiration
  • IHMC (cmap.ihmc.us/) (need to have.NET Framework and JavaRunTime installed in your computer)

(Learn more about KM tool selection at http://www.voght.com/cgi-bin/pywiki?KmToolSelection )
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Categorised K-mapping

Social Network Mapping:

This shows networks of knowledge and patterns of interaction among members, groups, organizations, and other social entities who knows who, who goes to what for help and advice, where the information enters and leaves the groups or organization, which forums and communities of practice Are operational and generating new knowledge.

Competency Mapping:

With this kind of mapping, one can create a competency profile with skill, positions, and even career path of an individual. And, this can also be converted into the? Organizational yellow pages? Which enables employees to find needed expertise in people within the organization.

Process-based Knowledge Mapping:

This shows knowledge and sources of knowledge for internal as well as external organizational processes and procedures. This includes tacit knowledge (knowledge in people such as know-how, and experience) and explicit knowledge (codified knowledge such as that in document).

Conceptual Knowledge Mapping:

Also sometimes called -taxonomy-, it is a method of hierarchically organizing and classifying content. This involves in labeling pieces of knowledge and relationships between them. A concept can be defined as any unit of thought, any idea that forms in our mind [Gertner, 1978]. Often, nouns are used to refer to concepts [Roche, 2002]. Relations form a special class of concepts [Sowa, 1984]: they describe connections between other concepts. One of the most important relationships between concepts is the hierarchical relation (subsumption), in which one concept (superconcept) is more general than another concept (subconcept) like Natural Resource Management and Watershed Management. This mapping should be able to relate similar kind of projects and workshops conducting / connected by two different departments, making them more integrated.

Knowledge is power, broadly accessible, understandable, and shared knowledge is even more powerful!

No Junk Mail – Inbound Marketing

Everyone would agree that marketing to your target audience is an integral part of building your business. Sounds simple enough, but when it comes to online marketing, the avenues are endless. New web applications and concepts are constantly being developed, and with the Internet ever evolving, some can get a little muddled in their advertising efforts and go about their marketing the wrong way.

Firstly, there are two major types of marketing – inbound and outbound. These are most easily defined by inbound being 'permission' and outbound being 'interruption'. If you think about these two words, one has an obviously more generally positive connotation than the other, and in this lies the secret to successful online marketing – inbound marketing, that is, marketing that is done with some level of permission and is usually specific , Is what works when you're trying to reach out to that massive online audience at your fingertips.

Outbound is on the way out

Outbound marketing is that traditional form of advertising that we all grow up with and that still surrounds us today. In fact, this type of marketing to the masses is everywhere. We all know that we can not walk down the street, open a magazine or switch on the television without seeing it, but advertisements accost us on escalator hand rails, inside golf holes, in public toilet cubicles, even on grocery registers. Every space deemed seeable to the public is strewn with advertising – and so it is no wonder that we have learnt to turn a blind eye to much of it; Which here lies the problem with outbound marketing. Not only do people grow annoyed by interruptive advertising, you are also less likely to find that one fish that wants what you've got if you throw a line out into the ocean.

Get found by the people that are looking

So what exactly does inbound marketing entail? In a nutshell, it is getting yourself or your business 'found' by people that are already out there searching for what you're offering. Through the Internet, you have access to millions of people worldwide, so of course (with the right strategy) you'll be able to find the group that is hunting for you. Inbound marketing also involves giving those potential customers what they want, in order to attract them to your business and brand.

Using digital media online is the surest way of successful inbound marketing. Social networking sites are great, as you not only establish your brand and place within the community, but attract those that are interested in what you have to sell or offer. And once those people are a part of your network, they are most likely there to stay, as long as you keep on giving them what they wanted in the first place. Take Facebook, for example. As people like what they see and join your Facebook group, or become your 'friend', you have a ready-made relationship with consumers that want exactly what you have. Pizza Hut, for example, has more than one million fans on Facebook – not only a testament to others of their popularity, but that is one million consumers that have a very high chance of consuming (pardon the pun) whatever new things Pizza Hut offers . That's effective inbound marketing.

Two-way = double the results

It is generally accepted that people do not like one-way communication on the Internet. With collaborative communication one of its greatest attractions, the World Wide Web has boundless opportunities for businesses to connect directly and personally with their customers, or would-be customers. Inbound marketing makes use of this in its two-way communication. Involving the consumer means the consumer feels good, and that's what you want. That way, your customers stick with you. Nobody likes feeling as if they're just a number. Say you're walking along and see huge billboard. You may like what you see, but then you walk away and may very well forget what you saw. Compare this to an online medium such as a forum, where you see others talking about a particular product, see good reviews, read the company's notes – you're definitely more more likely to get involved and become a customer, right?

Love the one you're with

So the idea of ​​inbound marketing is that you are reaching those that want to be reached. You have a better chance of building up a solid and long lasting relationship with the customer, so that when it comes to marketing, they do not mind you 'interrupting' them every now and again with special offers and new products. You've been quite willing to accept a call in the middle of a night from your mum or brother, because you'd assume it was important and necessary. Not so much if you did not recognize the number, though. The same works for marketing – being familiar with a consumer through two-way, online communication mediums means that your 'call' will be answered.

Perhaps you need to take a look at your current marketing strategy and see if there is enough inbound marketing. Remember, inbound marketing not only invites the customer 'in', building that relationship, but you become a larger part of that person's online life, and extremely lead to more a higher conversion rate.

Digital and Conventional Presentation of Content

Displaying content is extremely important for any marketing agency. Ultrathin tubes have long replaced the old-fashioned and expensive Cathode-ray tubes. Internet connectivity, live TV streaming, videos, and images are the future of signage and modern marketing. Shopping malls, shops, and all other businesses prefer electronic display over wallpapers.

Digital signage applications include high-resolution display devices that are easy to use anywhere, indoor or outdoor. The modern way of displaying content includes versatility and innovation. For example, an electronic display can run a combination of media including videos, images, and text that even deliver a specific message.

With the passage of time, the global advertising industry is growing bigger and bigger. The electronic display has become the need of every modern business. Some of the purposes digital signage serve are:

  • Informational
  • Commercial
  • Experiential
  • Behavioral

It is rightly said that there is no success without the content. Electronic signage is considered to be a new way of displaying content to an audience. It offers variety and a number of interesting features that allow users to be creative in content management. We often see digital signs at public places and retail stores. Therefore, it has a cultural impact on customers and viewers.

A question arises when or not signage has emerged as a new and effective advertising source. The answer is a big yes as digital signage is gradually taking over the conventional and outdated advertising solutions. However, the significance of traditional display can not be under as they are cost-effective. Commercial places should be well equipped with the information that might help customers make a purchase decision.

The internet is used broadly across the globe. And the information provided on a computer allows us to check back and reach the content easily. It is easy to change and manage content on digital devices. Your success depends very much on how you are advertising your business. Therefore, use digital signs to promote and advertise your business or cause. Digital signage is expensive as compared to those simple and static display means. However, digital display has become mandatory for rapidly growing businesses.

The display industry can not keep itself apart from technological advances. However, some of the old-fashioned signage is still being used by many businesses in developed and developing countries. For instance, a banner or a decal is a very simple type of signage. The presence of highly advanced electronics signals could not outsmart old-fashioned sign systems. However, it is recommended to use the digital and interactive form of signs which can captivate the attention of customers.

Thinking Like An Online Entrepreneur – E-Commerce Tips

So much has been written about entrepreneurial thinking that I will not try to distil it here. However, there are certain behaviors I have noted about how some web owners approach the development and running of their e-commerce websites which deserve a little discussion.

Let me start with the most important, influencing factor to any web owner's success: belief.

Belief

Starting your online entrepreneurial activity with the right mindset and beliefs is like winning the match before you've stepped out onto the court. It's what separates the really successful businesses from the average ones.

Ask any sportsperson or sports psychologist and they'll tell you that your beliefs greatly affect your performance.

What we believe is possible in our online entrepreneurial life is the limiting factor in our success.

Let's take an example. Lots of people wish they were millionaires, but of those who want to become millionaires, very few actually believe they will be millionaires. Those that do, however, stand a far greater chance of becoming what they believe. Why? Because at a conscious and subconscious level they are doing everything they can to pursue that one objective. Now I'm not suggesting that being a millionaire should be your life's goal; I'm just using it as an example. The point is that your underlying beliefs in what you are capable of fundamentally affect the actions you take and the choices you make.

All this may seem more like some New Age incantation rather than hard-edged business-speak, but there is good reason I mention it. Owning and running an e-commerce website is not for the faint-hearted. It is complex and demanding and do not let anyone tell you otherwise. Be prepared for long hours, headaches and hard work, but also be prepared for more customers, a growing bank account and a sense of achievement. Your belief that you are doing the right thing is what will see you through and keep you on course for success.

Owning an e-commerce website can be a wild ride but how you handle it is totally dictated by your mind and your beliefs. For example, many e-commerce websites fail because their owners give up – they lose confidence, interest and commitment, especially in the early days of their website's life. It's easy to give up if you're struggling or faced with outright failure. However, those who believe they will succeed do not see failure as a setback but as a learning experience – they have the right mindset and they will do well because of it.

I'm telling you this because you know that success is not a set of purely mechanical step-by-step processes. (If it were, we'd all be millionaires.) Success comes from your mindset: what you believe you can achieve and the expectations you set yourself. This mindset is as important as knowing how to Search Engine optimize your e-commerce website or write compelling sales copy.